2009 Top Travel Industry Business Process Outsourcing (Bpo) & Information Technology Outsourcing (Ito) Vendors, Black Book 2009 Survey Results-
April 16th, 2010 by admin
18 key performance indicators (KPIs) or criteria are used, placed at the respective provider of customer type and ranked on a scale of 0-10 for each KPI.
Key Findings Key Finding: Key performance indicators most important customer satisfaction innovation, customization and reliability are the most important attributes that influence travel BPO and [...]
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